Returns and Refund Policy

TERMS & CONDITIONS

(please continue below for additional E-BIKE Terms & Conditions):

This website is operated by Blacktop Originals, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Blacktop Originals, LLC. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and / or purchasing something from us, you engage in our Terms and Conditions, and / or terms of service, and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on GoDaddy, Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

ONLINE STORE TERMS
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and / or services shall also be subject to these Terms and Conditions.

THIRD-PARTY LINKS
Certain content, products and Services available via our service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: https://blacktoporiginals.com/privacy-policy

ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated.

PROHIBITED USES
In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Blacktop Originals, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION
You agree to indemnify, defend and hold harmless Blacktop Originals, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY
In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and governs your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions). Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

GOVERNING LAW
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

CHANGES TO TERMS OF CONDITIONS
You can review the most current version of the Terms & Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.

ADDITIONAL E-BIKE TERMS & CONDITIONS:

Regardless and irrespective of bicycle model: The original purchaser and owner of item is covered against manufacturing defects in material for the Warranty Period after the date of receipt of payment from the customer. The warranty will only apply for the specific part and model and only applies to the original purchaser.

What Will We Do to Correct Problems with Your E-Bike?
· If a component is deemed defective or damaged prior to the owner's usage (including damages from shipping), we will issue a replacement part. In addition, we will assist in replacing any defective part(s).

Blacktop Originals E-bikes Limited Warranty including:
The following Limited Warranty term is only limited to the replacement of a defective part that is covered (“Covered Component”) which includes:

♦ Effective for a brand-new Blacktop Originals E-bike:
The following warranty terms apply to covered products as of the purchased date in the United States:
· Frame: Blacktop Originals frames are covered by a twelve (12) month warranty.
· Battery: Original batteries are covered by a twelve (12) month warranty.
· Parts & Components: Original parts and components of forks, stem, handlebar, headset, seat post, lights, bottom bracket, rims, wheel hub, derailleur, throttle, wiring harness, motor, controller, and LCD display are covered by a twelve (12) month warranty.

♦ Effective for selected accessories sold by Blacktop Originals:
Accessories sold by Blacktop Originals are not covered under any Warranty, with the exclusion of major parts and accessories such as batteries, motors, controllers, and displays. Only these four items will have a limited warranty, and the warranty for these accessory parts is effective from the original retail purchase date. These four accessory parts will be categorized under Cover Components with same rules and restrictions apply.
· Battery: Original batteries are covered by a twelve (12) warranty.
· Motor: Original motors are covered by a twelve (12) warranty.
· Other covered accessory parts, controller and display are covered by a twelve (12) limited warranty.
The Covered Components are warranted to be free of defects in materials and craftsmanship throughout the duration of the Warranty Period. Please refer to “Warranty Exclusion” for limitations.

Remark: Replacement parts will only be sent to the original shipping address's country even if the original owner has taken residency in another country.

Warranty Exclusion:
· Wear and tear are not covered under warranty for components.
· The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or misusages, normal wear, upkeep or water damage.
· Warranty does not cover damage resulting from omitted or incorrect adjustment(s) or worn components.
· Blacktop Bicycles will not be responsible for bike loss due to theft or robbery.

What Will We Not Do?
· Normal wear and tear of any Covered Component. Normal wear and tear can happen for all parts even if properly maintained, it is an inevitable result of usage and/or exposure to environmental elements.
· Any E-bike loss due to theft, robbery, or vandalization.
· Components subject to normal wear and tear or consumables, including but not limited to tires, tubes, brake pads, rotors, bearings, stripped threads and bolts, cables, grips, chains, cassettes, and spokes, are not covered under warranty.
· Any damage resulting from omitting any Blacktop Originals Terms or Manuals, or incorrect adjustment(s) that resulted in worn components are not warranted by this Warranty.
· Damage or defects to Covered Components arising from failure to adhere to instructions outlined in the E-bike owner’s manual, improper installation/ assembly, acts of God, accidents, crashes, misuse, improper repair, neglect, abuse, commercial use, alterations, modifications, corrosion, improper maintenance, installation of parts or accessories not originally intended or compatible with the E-bike as sold, operational error, water damage, extreme riding, stunt riding, and/or inadequate follow-up maintenance are not covered under warranty.
· Blacktop Originals will not pay for any third-party service or part replacement unless agreed upon prior to any services. Please submit a quote to us for approval. Any repairs done after notifying Blacktop Bicycles will not be covered. Once reimbursement takes effect, the final reimbursement amount must be based on a valid receipt or invoice, we will not approve any reimbursement without any proof. Blacktop Originals holds all rights to revoke and adjust the final amount.
· Blacktop Originals will not take any liability or responsibility for any damage, failure, or loss resulting from unauthorized servicing or the use of unauthorized parts.
· The warranty does not apply to battery damage caused by power surges, use of a damaged/improper/unauthorized charger, insufficient maintenance, improper handling, improper storage, regular wear and tear, corrosion, neglect, accidents, exposure to unsuitable environments such as but not limited to humidity or extreme temperatures, or water damage.
· The Limited Warranty is voided if the E-Bike is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident, or other abnormal, excessive, or improper use, at the sole discretion of Blacktop Bicycles.

Terms of Warranty:
Only the original purchaser and owner of a Blacktop Originals E-Bike, whether through online from the official Blacktop Originals website, other selling platform with official Blacktop Originals Brand Stores, or physical Blacktop Originals storefronts, is covered by this Warranty. All products bought from other means, such as authorized dealers, bike shops, or second-hand/sample bikes from another public/private agency/personnel are NOT subject to the warranty policy addressed here, please check in with your purchase platform or personnel to confirm the accurate warranty policy.
The Warranty Period begins on the purchase date of the E-Bike and shall end immediately either at the end of the Warranty Period or through any sale or transfer of the E-Bike to another person, whichever occurs first. Under no circumstances shall the Limited Warranty be transferable and apply to any subsequent owner or other transferees.
All warranty is subject to the policy during the time of purchase, any future changes to our warranty policy will not be reflected or carried over from the warranty that applies to your model at the time of purchase. Blacktop Originals, LLC reserves the right to change its warranty at any time and without notice.

Shipping Damage:
It is the customer’s responsibility to preserve both the original outer box and inner packaging during the effect of the Warranty Period. In the event of a return or repair request, Blacktop Originals will not provide shipping material free of cost, additional shipping materials may incur charges.

If there are any damage to a Covered Component during shipping, it will be excluded from this Warranty, for that this Warranty only covers manufacturer and parts defects. However, Blacktop Bicycles will replace such damaged Covered Components if you:
·Notify Blacktop Originals Customer Support team regarding any Covered Component damaged (including but not limited to: missing accessories) during the shipping process within five (5) days of receiving your E-Bike;
·Provide Blacktop Bicycles with dated photo evidence showing the damaged Covered Component along with the affected area of the outer box or inner packaging;
·Note any immediately visible damage on the shipper’s Bill of Lading (BOL) prior to signing off on the shipment for delivery. This is the BEST way to protect your interest from logistic-related damages.
·Keep all packaging and paperwork until the inspection process is complete.

Shipping damage claims are time-sensitive and deadlines vary depending on the logistic carriers. It is your responsibility to promptly inspect the E-Bike for any damage upon receipt.

Contact Information: info@blacktopbikes.com or (469) 430-1103.

If you choose to use your own shipping method, such as a freight forwarder or any similar logistics service, Blacktop Originals will not offer free replacements for any Covered Components that sustain damage during transit.

Claims:
BLACKTOP ORIGINALS WILL ONLY PROCESS A CLAIM FROM THE TERMS WITHIN THIS WARRANTY IF AND ONLY IF PHOTO OR VIDEO EVIDENCE OF THE DAMAGED COVERED COMPONENT IS RECEIVED FOR INSPECTION.

1. Contact Blacktop Originals Customer Service Team at info@blacktopbikes.com or by phone at (469) 430-1103. Customer Service will assist you to address any issues with your E-bike and identify potential fixes. Please be prepared to describe your problem in detail, along with submitting photos or video evidence. Further diagnosis from mechanics may be required depending on the situation.
2. Once the Customer Support team determines that a Covered Component needs replacement, they will instruct you on the steps to take to return the defective Covered Component to then receive the replacement parts.
3. Blacktop Originals will process Warranty claims and send out the replacement parts within 1-10 business days from receiving the first request of service within our system. Common carriers we use for shipping are USPS, FedEx, and UPS, based on the size of the shipment. Blacktop Originals will not expedite the shipping of warranty parts.
4. Upon receiving the replacement Covered Component, the Customer Service Team will guide you through the process of replacing or installing the new parts into your E-Bike.
5. Replacement Covered Components covered by this Limited Warranty will only be shipped to the original address of the original purchasers unless otherwise arranged and approved by Blacktop Bicycles in writing.

Return:
· All Blacktop Originals E-Bikes will be unreturnable after 14 days of receiving the bike.
(Please ensure the preservation of both the outer box and inner packaging. In the event of a return, any additional requirements related to the outer box may incur charges)
· If a return has been approved, the customer is in charge of properly packaging the bike and returning to an address or location provided by Blacktop Originals, which is mainly based on the customers location. Any damages caused during the shipping due to the lack of packaging will be deducted from the refund.

Return requirement:
· Less than 10 miles on the odometer.
· No major scratches or paint chips. Any attempt to hide scratches and chips will result in a refund deduction.
· Depending on the bike(s)' condition, a restocking fee of 10 - 30% will be charged. Orders outside the continental United States may charge a restocking fee of up to 50%.
· A restocking fee of 13% will be charged for a returned battery.
· All the return orders freight will be on customers' own.
· Please contact our technical support team for return/replacement instructions at  info@blacktopbikes.com or (469) 430-1103.

Cancellation of orders:
Cancel the order before shipping, a 3.5% processing fee will be charged.
Cancellation of E-Bike orders after shipment, a restocking fee of 13% will be charged.

Refund:
Refunds will be issued using the payment method used for purchase.
If a refund hasn't been posted to your account, please first check your bank account again. Then contact your credit card company because it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at info@blacktopbikes.com or (469) 430-1103.

Store Terms:
By accepting these Terms of Service, you confirm that you meet the minimum legal age requirement in your state or province of residence. If you are of legal age and using this site, you also acknowledge that you have obtained the necessary consent to allow any minor dependents to use this site. Before using an E-Bike, please make sure that the regulation laws of your state, municipal, and any other local ordinances have permissions regarding the use of E-Bikes. It is prohibited to use our products for any illegal or unauthorized purposes, and you must not violate any laws in your jurisdiction. Blacktop Originals will not be liable for any violations.

CONTACT INFORMATION
Questions about the Terms & Conditions should be sent to us at info@blacktopbikes.com. 

Our contact information is posted below:
 

Blacktop Originals, LLC 

539 W. Commerce St, Ste # 836, 

Dallas TX 75208  USA

Last updated: 09/01/2026